Terms & Conditions
Return and Refund Policy
Thanks for shopping at My Site www.goldstaruniforms.co.uk.
If you are not entirely satisfied with your purchase, we're here to help.
You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us. Our email address is firstname.lastname@example.org or our Phone number is 01278451515.
Items Not Eligible for return are swimwear and underwear.
We offer refunds for sale items .
How To Return Your Item
Please return any goods to Customer Services At Goldstar Uniforms Ltd , 29 Eastover, Bridgwater,TA6 5AW.
We are unable to accept any responsibility for items that are lost and damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.
Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund.
Sale of Goods
Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:
- conform to the description we have given you
- be of satisfactory quality.
- be fit for purpose.
- be safe.
You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund. Distance Selling Regulations Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; hats, hair accessories, underwear (unless the hygiene strips and tags are still in place), hosiery and swimwear (unless the hygiene strips and tags are still in place). If you want to cancel, you must do within seven working days after delivery of the goods.