Terms & Conditions

Return and Refund Policy

Thank you for shopping with us at goldstaruniforms.co.uk.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You can return and/or exchange any item for free at a local drop off point please contact us for details. You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You can return or exchange goods for free at a local drop off point. Alternatively if you choose to return by post, shipping costs are non-refundable. If you receive a refund, the cost of shipping if applicable will be deducted from your refund.

If you have any questions on how to return your item to us, please contact us. Our email address is goldstaruniforms@sky.com or our phone number is 07507833405

Items not eligible for return are swimwear and underwear.

We offer refunds for sale items .

How To Return Your Item

Please return any goods to Customer Services at Goldstar Uniforms , 14 Mayfield Drive, Bridgwater, TA6 7JQ

We are unable to accept any responsibility for items that are lost and damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting.

Please allow up to 7 days to receive your refund after we have received any returned goods.

Sale of Goods

Our refunds policy is in addition to your statutory rights.

Under the Sale of Goods Act, the goods we sell you must:

conform to the description we have given you
be of satisfactory quality.
be fit for purpose.
be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund. Distance Selling Regulations Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; hats, hair accessories, underwear (unless the hygiene strips and tags are still in place), hosiery and swimwear (unless the hygiene strips and tags are still in place). If you want to cancel, you must do within seven working days after delivery of the goods.